Delete your Hitchly account

You can permanently delete your Hitchly account and associated data at any time. This page explains how, and what happens to your information.

How to delete your account (in the app)

Open the Hitchly app (or web app at hitchly.uk/app) and sign in.
Tap the Settings tab.
Scroll to the bottom and tap Delete account.
Confirm when prompted. Your account is deleted immediately.

Heads up: Deletion is permanent and cannot be undone. Make sure your wallet balance is £0 before deleting — any remaining balance is forfeited.

Can't sign in? Request deletion by email

If you can no longer access your account, email hello@hitchly.app from the address you registered with and ask us to delete your account. We'll verify your identity and complete the deletion within 30 days.

What data is deleted

When you delete your account, we permanently remove:

Your profile (name, email, profile photo, phone number)
Your driver information (if applicable): licence details, vehicle info, insurance
Your saved locations and preferences
Your wallet and any remaining balance
Your chat messages
Your reward points and CO₂ savings history
Push notification tokens

What data we retain (and why)

UK law and our payment providers require us to keep some records after deletion. These records are pseudonymised where possible and are not linked to a usable account:

Data	Retention	Reason
Ride and transaction history	6 years	UK tax law (HMRC), Companies Act 2006
Stripe payment records	7 years	Financial services regulation, fraud prevention
Safety reports involving your account	Up to 3 years	Community safety and legitimate interest
Anonymised aggregate metrics (CO₂ saved, ride counts)	Indefinite	Not personally identifiable

Delete some data without deleting your account

You can also request deletion of specific pieces of personal data (e.g. your profile photo or phone number) without closing your account. Email hello@hitchly.app with the details.

Your other rights under UK GDPR

You have the right to access, correct, port, or restrict processing of your personal data. See our Privacy Policy for full details, or contact us at hello@hitchly.app.